FAQ

What payment options are available?

We accept the following secure payment methods:

  • Credit cards – Visa, MasterCard, and American Express
  • PayPal


All transactions are processed through certified, PCI-compliant platforms.

 

How long does delivery take?

Delivery times depend on your location and the shipping method you select:
– Standard: 7 – 15 business days
– Express: 3 – 7 business days

You’ll receive an email with a tracking code as soon as your order ships.

 

How can I track my order?

Once your order is dispatched, we’ll email you a tracking number and a link. Click the link and enter the code to see real-time shipping updates.

 

Can I exchange or return an item?

Absolutely. You have 30 days from the delivery date to request an exchange or return, provided the item is unused, in perfect condition, and still has its original tags. To start the process, email our support team at [EMAIL]

 

Do you offer free shipping?

Yes—orders over $350 automatically qualify for free standard shipping at checkout.

 

How do I choose the right size?

Every product page includes a detailed size chart. Compare those measurements with a similar garment you already own to find your best fit.

 

My order arrived with the wrong item or a defect. What should I do?

We’re sorry for the mix-up. Please email [contact email] within 7 calendar days of delivery, attaching a photo of the item and your order number. We’ll resolve it as quickly as possible.

 

What are your shipping policies?

We offer multiple shipping options based on your ZIP/postal code; rates are calculated automatically at checkout. While we dispatch orders promptly, we are not responsible for delays caused by postal services or third-party carriers.

 

How can I contact customer support?

Email us at [contact email] or message us on our social channels.
Support hours: Monday – Friday, 9 a.m. – 6 p.m.

 

Can I place an order if I live outside the United States?

Yes! Customers in Brazil should place their orders through our Portuguese-language site DeDentroParaFora. Customers in other countries: please reach out to email@email.com for tailored ordering instructions.